Documentation trends 2019

In 2018 I followed many blogs and read about lots of stuff related to the technical writing community. We live, as ever, in an evolving world. Where a lot is still the same; as a technical writer your main task is to get a message across. What evolves is the technology you can use to... Lees verder →

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Newsletters – technical writing

One of the things I like to do is browse the internet looking for articles, blogs and newsletters with new insights in the world of techncial writing. There are many, there must be more, as our professional field is wide ranged, from software manuals to creating virtual deliverables for machines. We still work with Word... Lees verder →

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10 documentation mistakes

The best way for a technical writer to find mistakes is have his documentation checked.   I once gave a software manual to the girl at the reception, It was an eye-opener. Obvious steps were missing and she could not complete some of the procedures. Just recently I got stuck myself trying to troubleshoot some drive... Lees verder →

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Ben Ali Libi – de goochelaar van Willem Wilmink

Afkomstig uit een armoedig gezin, met een vader met artistieke aspiraties, begon Michel Velleman op jonge leeftijd onder de naam Ben Ali Libi te goochelen. Vingervlug en met een vaardige tong vertoonde hij zijn kunsten. Hij was meer bekend dan beroemd. Tot de oorlog aan alles een einde maakte. Willem Wilmink schreef een gedicht over... Lees verder →

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Documentation trends 2018

2017 nearly down the drain. Hope it was a good year for you full of things to remember. If not, there is always 2018.  What it will bring is still written in the clouds. But having a look at many sources you could come up with some trends for documentation. What will 2018 bring for... Lees verder →

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Negen technical writer mythes

Laatst had ik een gesprek met een manager: hoe krijgt mijn team van technical writers meer gewicht? Nu hangen ze er wat bij binnen het bedrijf. Hoog tijd om de mythbusters van stal te halen. Dan wordt veel duidelijk over het werk van de technical writer, zijn persoonlijkheid, zijn waarde voor het bedrijf  en zijn... Lees verder →

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Hoe hot is de chatbot?

Jaren terug maakte ik documentatie die in een klapper ging en bij de klant op een plank werd gezet. Geen idee of die handleiding ooit gebruikt is. Wie zou er gebruik van maken? Wie wist dat de handleiding op de plank stond? Van papier naar online help Na het papier volgden de online help bestanden.... Lees verder →

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Contact

Daar sta je dan met je bul in  je hand. Het zijn de grauwe jaren tachtig. Je kunt de straat plaveien met werkloze academici. Tom Poes, verzin een list! Schrijven was wat ik kon, schrijven wat was ik deed, schrijven was wat ik zou gaan doen. Nu vele jaren later, met een schat aan ervaring, ... Lees verder →

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Corona – work from home (2)

One week into working from home, things slowly start to fall in place. Home work will probably go on for some weeks, but probably not months. China seems to be recuperating, governments are willing to support small enterprises and self employed people and, most importantly, here in Europe, the sun is out. Not yet spring,... Lees verder →

Corona – work from home

Countries in lock-down, schools and universities closed, shops not open, only supermarkets offering their goods, borders closed. Welcome to 2020. Who would have thought that a few months ago. A virus spreading from China, probably originating from the USA,  laming economies, transport sectors, tourism, and asking for special measures from companies...so there I am, working... Lees verder →

Seven tips for a better Search

Do the users of an application or a machine read a manual? Forget it! They might scan the Requirements section and that's it. Until something drastically goes wrong. Their phone is dead, so they cannot call support. Where is that manual? Oh..,<peep> how do I access this online help. Your user will not be in... Lees verder →

Love your audience, write less

Trying to withdraw some money from an ATM the other day my mind hit a blank. What was my PIN code? After three unsuccessful tries my card was blocked. Rather luckily i could alter my PIN the next day online. All I needed was a Login. The password was stored and the SMS code could... Lees verder →

Eight documentation trends for 2020

With 2019 now over the rainbow and nowhere more to be found, 2020 could become the year of.. Well, i am not the Wizard of Oz neither am i a fortune teller, but drawing from general trends one can filter down to the impact on technical writing. Chunks of documentation - more micro content Search... Lees verder →

Five tips for proper lokalisation

Should a front page of a manual be neutral or hold a picture of someone doing something. In my case it was a woman (clothed but bra-less) standing at a printer and a man sitting at his desk raising his arms in..well...in what.. you could see that something was downloading on his computer screen. But... Lees verder →

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